The Allen Gray Continuing Care Centre strives to collaborate with our Resident's family members as partners in care in a transparent and inclusive manner.
Our Safe Visitation Policy was created after an extensive survey from families and taking into account the risk profile of our facility.
We have designed a progressive 4- step conflict resolution mechanism in the event of a disagreement between a family member and the Allen Gray Continuing Care Centre about the program, its administration, or its compliance. To ensure that all issues are resolved in a timely manner, the procedure must be followed.
Please note that initiation of a Concern Resolution should start by bringing the concern to the attention of the Care Manager of the Resident's assigned nursing floor.
Our Concerns Resolution Process can be found below.