Concerns Resolution

The Allen Gray Continuing Care Centre strives to collaborate with our Resident's family members as partners in care in a transparent and inclusive manner. 

 

Our Safe Visitation Policy was created after an extensive survey from families and taking into account the risk profile of our facility.

We have designed a progressive  4- step conflict resolution mechanism in the event of a disagreement between a family member and the Allen Gray Continuing Care Centre about the program, its administration, or its compliance. To ensure that all issues are resolved in a timely manner, the procedure must be followed.

Please note that initiation of a Concern Resolution should start by bringing the concern to the  attention of the Care Manager of the Resident's assigned nursing floor.

Our Concerns Resolution Process  can be found below.

Family Concerns Contact information upda