Allen Gray Continuing Care Centre



Safe Visitation Practices at Allen Gray Care Centre

Amended: July 29,2020

We are allowing the primary and secondary contact persons

( Designated Family/Support persons) only.

If anyone else needs to visit, please call the managers to prearrange their visits ( Permission must be given by Resident or alternate decision-maker). Social visits must be prearranged a well

  • Visitation hours: 8:00 am-8:00 pm, unless extension of hours approved by Director of Care.

  • Cooperate and participate in a Health Assessment Screening upon entry, including a temperature check, every time entering the building.

  • Continuous mask wearing in effect entire time in the building. (Designated family/Support Person is allowed to wear their own masks unless resident is symptomatic, then they need to wear surgical masks from the facility).

  • Staff will assist with hand hygiene at entry to building and all visitors should perform hand hygiene when coming and going from the neighborhood and resident room.

  • Maximum 2 people visiting a resident at a time for a Private Room Resident. Resdents with Semiprivate rooms- only one of the resident’s family member is allowed at a time. If both resident’s family arrive same time to visit, then one resident’s family member can visit at a time in semi private room and other family member should take the resident to a common shared area for their visit. ( they can use Day room by the elevator or T.V area by the dining room).

  •  If a larger group wants to visit, must be pre-booked with Managers.  Larger group visits will be outside, when weather permits.

  • Visitors must go straight to and from resident room, without stopping to visit with other residents. If wanting to visit in other houses or other shared space, only 1 visitor is permitted. Resident room must be sanitized after visits.

  • Visitors are to use the public washroom only, not resident washroom. Visitors are not allowed to eat during their visits.

  • Please do not visit more than one continuing care facility in a day.

  • Gifts and items are allowed in. Items may be asked to be wiped down upon entry to the facility.

  • If a visitor is found to not be following the rules, a staff member will remind the visitor of the rules. If the visitor not following the rules, the visitor will be permitted outdoor visits only.

  • LTC Residents should be eating their meals in the dining room or resident’s room and not allowed to come down to the main floor dining area, except Lodge residents.

  • No visitors are allowed in the main dining area/Cafeteria. Visitors must keep their masks at all times.

  • Children are only allowed to visit outdoor unless in an excruciating circumstances.

  • 1 pet at a time is permitted to visit, if vaccinations are up to date and copy of vaccination record has been provided to Ellen, RT. Pet must remain on leash for entire visit.

  • Visitation rules change during End of Life situations. If your loved one is considered within the last 6 weeks of life you will be notified by the RN. 3 visitors will be allowed at the bedside, or more if they are from the same household.

You are invited to a Telephone Town Hall with

Dr. Deena Hinshaw

Published: June 22,2020

  • Dear Licensed Supportive Living and Long-Term Care Residents and Families:


  • You are invited to a Telephone Town Hall with

  • Dr. Deena Hinshaw, Chief Medical Officer of Health, to discuss the next steps for Alberta’s Visitor Policy.

  • June 23, 9:30 to 11:00 a.m

  • (Pre-registration for this event closes June 22, 7:00 p.m.)

  • June 23, 6:00 to 7:30 p.m.

  • (Pre-registration for this event closes June 23, 4:00 p.m.)

  • June 24, 1:00 to 2:30 p.m. 

  • (Pre-registration for this event closes June 24, 10:00 a.m.)


  • As Alberta is entering into the next stage of the COVID-19 pandemic, please consider what matters most to you and what solutions you would propose to inform changes to the visitor policy for the summer months.


  • Please consider what you would be willing to adjust or do differently to enable your desired type of visit.


  • Register by clicking the link below for the session that works best with you and refer to the attachments in advance of the event to know what to expect.


  • Telephone Town Hall with Dr. Hinshaw Registration


  • Attachments:

  • Telephone Town Hall Participant Information



  • Record of Decision - CMOH Order 14-2020



  • Please share this information with your family and talk with your site lead if you have any questions or concerns.


  • Thank you,

  • Alberta Health



Updated: JUNE 16,2020

  • We are A Site on Outbreak Prevention

  • which means At NO resident or staff member exhibits any of the symptoms of COVID-19.

  • We are NOT on a Confirmed Covid -19 Outbreak



  • There are 3 types of Outbreak:

  • 1)  A Site on Outbreak Prevention

  •                   No Resident or Staff exhibit any of  the       

  •                  symptoms of COVID-19

  • 2) A Site Under Investigation 

  •                  At least one resident or staff member who exhibit

  •                  any of the symptoms of COVID-19

  • 3) A Confirmed Covid 19 Outbreak

  •                  Any one individual confirmed  to have COVID-19

  •                  (Resident or Staff). 

  • We are taking additional measures to address this issue

  • ​.



Published: July 7,2020


  • This document is to guide staff, residents and visitors on how the Public Health Officer is permitting outside visitation during the COVID 19 pandemic.  There are no exceptions to the order and this process is to be followed 100% of the time. 

  •  All visitors are required to contact their Unit Manager to schedule an appointment by calling 780-469-9606 on Monday to Friday from 8 am-4 pm For 2nd floor ext. 216, 3rd floor ext. 214 .


  • When the appointment is being scheduled, visitors will be advised of the process and what is required of them regarding PPE, social distancing and what they can and cannot bring with them.  Visitors will be advised that they will not be allowed access into any other part of the facility other than the Patio area ( i.e: Cafeteria, Units etc.).

  • All visiting appointments will be either booked in 30 minute blocks starting at 10:00 am and the last appointment scheduled at 5:30 pm.  Appointments will be booked for 7 days/week.

  • Each appointment scheduled is to be with the essential designated visitor and 1 other (maximum 3 people including the resident). Only one (1) visit per resident per day to facilitate all residents/ families.

  • There is a maximum of 4 visiting groups at one time and they will all occur in the Patio area. Maximum visit time would be 30 minutes.   

  • Protective services will meet the visitors and ensure a health screening is completed for the visitors.  Visitors are required to complete hand hygiene and put on a procedure mask, if they don’t have one ( Visitors are encouraged to bring their own, cloth mask is fine for this purpose). 

  • All visits must be under the supervision of Staff to ensure all measures are being followed. Recreation Staff and Comfort Care Aides can assist. Please coordinate visits with those staff.

  • Staff will bring the resident out for the scheduled visitation time and will bring them back into the Units when the visitation is completed.

  • Appointments will be booked with 15 minute breaks in between so that Staff who monitor the Patio area can sanitize the visitor stations/chairs.

  • Visitors are not to bring any chairs, tables, etc into the visiting area.

  • Resident drop offs for necessary items will occur during visitation times only.

  • Rescheduling of visit may happen due to weather conditions.

  • Thank you for cooperating with this AB Health Order!

Charlotte McFadden, CEO

Manju George, DOC

Allen Gray Continuing Care Centre

Covid-19 Guidelines and Resources


How We Keep Everyone Safe in Our  Facility

Important Announcements