Allen Gray Continuing Care Centre



You are invited to a Telephone Town Hall with

Dr. Deena Hinshaw

Published: June 22,2020

Dear Licensed Supportive Living and Long-Term Care Residents and Families:

You are invited to a Telephone Town Hall with

Dr. Deena Hinshaw, Chief Medical Officer of Health, to discuss the next steps for Alberta’s Visitor Policy.

  • June 23, 9:30 to 11:00 a.m

(Pre-registration for this event closes June 22, 7:00 p.m.)

  • June 23, 6:00 to 7:30 p.m.

(Pre-registration for this event closes June 23, 4:00 p.m.)

  • June 24, 1:00 to 2:30 p.m. 

(Pre-registration for this event closes June 24, 10:00 a.m.)

As Alberta is entering into the next stage of the COVID-19 pandemic, please consider what matters most to you and what solutions you would propose to inform changes to the visitor policy for the summer months.

Please consider what you would be willing to adjust or do differently to enable your desired type of visit.

Register by clicking the link below for the session that works best with you and refer to the attachments in advance of the event to know what to expect.

Telephone Town Hall with Dr. Hinshaw Registration


Please share this information with your family and talk with your site lead if you have any questions or concerns.

Thank you,
Alberta Health



Published: May 4,2020

We are still on VISITOR LOCKDOWN and all visits must be PRE-ARRANGED with their respective Managers.

We are allowing PRE-ARRANGED OUTDOOR VISITS (Please Refer to Outdoor Visitor Guidelines ) our residents  OR a family member of an imminently dying resident.


Our residents are at great risk of seriousness from COVID-19, and they require our protection to prevent COVID from entering our Homes.


This must be balanced with our residents need for quality of life and their need for social interaction to mitigate social isolation and loneliness.


Allen Gray also is committed to ensuring a safe working environment for all our staff. Therefore the following attached guidelines will guide our decisions for slowly reintroducing family visitation from the community to Long term Care.

For any other family members, or visitors please find other means of communication to have with your family members ( Ex. Telephone, Face time, Skye). Sorry for any inconvenience this has caused. 



Updated: JUNE 16,2020

We are A Site on Outbreak Prevention

which means At NO resident or staff member exhibits any of the symptoms of COVID-19.

We are NOT on a Confirmed Covid -19 Outbreak



There are 3 types of Outbreak:

1)  A Site on Outbreak Prevention

                  No Resident or Staff exhibit any of  the       

                 symptoms of COVID-19

2) A Site Under Investigation 

                 At least one resident or staff member who exhibit

                 any of the symptoms of COVID-19

3) A Confirmed Covid 19 Outbreak

                 Any one individual confirmed  to have COVID-19

                 (Resident or Staff). 

We are taking additional measures to address this issue




Published: July 7,2020

This document is to guide staff, residents and visitors on how the Public Health Officer is permitting outside visitation during the COVID 19 pandemic.  There are no exceptions to the order and this process is to be followed 100% of the time. 

  •  All visitors are required to contact their Unit Manager to schedule an appointment by calling 780-469-9606 on Monday to Friday from 8 am-4 pm For 2nd floor ext. 216, 3rd floor ext. 214 .


  • When the appointment is being scheduled, visitors will be advised of the process and what is required of them regarding PPE, social distancing and what they can and cannot bring with them.  Visitors will be advised that they will not be allowed access into any other part of the facility other than the Patio area ( i.e: Cafeteria, Units etc.).

  • All visiting appointments will be either booked in 30 minute blocks starting at 10:00 am and the last appointment scheduled at 5:30 pm.  Appointments will be booked for 7 days/week.

  • Each appointment scheduled is to be with the essential designated visitor and 1 other (maximum 3 people including the resident). Only one (1) visit per resident per day to facilitate all residents/ families.

  • There is a maximum of 4 visiting groups at one time and they will all occur in the Patio area. Maximum visit time would be 30 minutes.   

  • Protective services will meet the visitors and ensure a health screening is completed for the visitors.  Visitors are required to complete hand hygiene and put on a procedure mask, if they don’t have one ( Visitors are encouraged to bring their own, cloth mask is fine for this purpose). 

  • All visits must be under the supervision of Staff to ensure all measures are being followed. Recreation Staff and Comfort Care Aides can assist. Please coordinate visits with those staff.

  • Staff will bring the resident out for the scheduled visitation time and will bring them back into the Units when the visitation is completed.

  • Appointments will be booked with 15 minute breaks in between so that Staff who monitor the Patio area can sanitize the visitor stations/chairs.

  • Visitors are not to bring any chairs, tables, etc into the visiting area.

  • Resident drop offs for necessary items will occur during visitation times only.

  • Rescheduling of visit may happen due to weather conditions.

Please schedule visits during the following times:


For Long Term Care
10:45-11:15 am
1:30-2:00 pm
2:15-2:45 pm
6:15-6:45 pm
 (maximum of 2 residents/Floor at a time.)

For Lodge Residents
3:15 pm - 3:45 pm
4:00 pm -4:30 pm



Thank you for cooperating with this AB Health Order!

Charlotte McFadden, CEO
Manju George, DOC
Allen Gray Continuing Care Centre

Covid-19 Guidelines and Resources


How We Keep Everyone Safe in Our  Facility

Important Announcements