RE: Allen Gray Continuing Care Centre Changes to Visitation Guidelines effective November 2,2020
Dear Residents, Families, and Friends:
Greetings
Due to the Rising Cases of outbreak in the Edmonton Area, it is no longer possible for us to accommodate as much visitors as we normally do. As of the moment 44 facilities are in outbreak in the Edmonton Zone. We must implement additional precautionary measures and this will include our visitation procedures. These measures follow guidelines from the Alberta Health Services.
We are keeping our promise of ensuring and be vigilant the safety of everyone in our care so we have made the difficult but necessary decision to cancel all booked visitations starting Monday November 2,2020.
We will only allow two types of visitation:
• End of Life
• Quality of Life
Quality of Life visits are subject to review and approval of the “Interdisciplinary Team”
We fully recognize that these restrictions may be an inconvenience and a source of frustration, especially at a time when you wish to be with your loved one. We sincerely apologize for any trouble or confusion these restrictions may cause.
We understand the importance of our Resident’s Mental health and we encourage you to stay in touch with your loved ones through our Virtual Visits via FaceTime or Skype
• Virtual Bookings can be done by calling 780-469-9606 and dial in the following extensions:
For Lodge Ext. 211 or 261 and look for Poonam
For 2nd Floor Residents Ext. 212 and look for Ellen or email
For 3rd Floor Residents Ext. 254 and look for Rhea or email
• We will be confirming your booking through email or phone call
• We are accepting Bookings Monday to Friday except statutory holidays from 8 am to 3 pm.
• The Virtual Visitation Schedules are as follows:
Weekdays:
2nd floor – Mondays, Wednesdays and Thursdays only
3rd floor – Tuesday, Wednesdays and Thursdays only
The Allen Gray Continuing Care strives to create a homelike, respectful, and supportive environment for residents and families.
Our Facility is our second home and We are asking for your respect, support and understanding to help us ensure the safety of everyone. Together we can reduce the risk of exposure to the virus and help you and your loved one remain healthy and safe. Everyone can be a part of a solution.
We will continue to provide you with regular updates in our facility to keep you stay informed during the extraordinary circumstances presented by COVID-19.
Again Thank you and We appreciate all the support and concern.
Allen Gray has been – and will always– continue to provide your loved one’s care that they deserve.
Sincerely,
Manju George, Director of Care
Charlotte McFadden, Chief Executive Officer
How We Keep Everyone Safe in Our Facility
Visitor Lockdown
All Visitations are Limited and Pre-Arranged
Pre-Screening Station
All Incoming Individuals like Staff and Visitors are required to undergo a Two Step Pre-Screening Process before facility access.
Screening Team
There are trained Screening Staff Stationed at the Main Floor Daily to monitor and ensure proper COVID-19 Safety and Infection Prevention Protocols are in place
Contactless Delivery
A Drop off and Pickup Station is installed to limit contact during delivery and drop-off of items from outside the facility
High Level Facility Cleaning
The Allen Gray has dedicated and hardworking housekeeping department and staff working round to clock to ensure and maintain High Level facility cleaning.
Social and Physical Distancing
The Facility has implemented Social and Physical distancing protocols and installed strategic demarkation lines all throughout the facility.
Social and Physical Distancing
Our AGCCC Staff are very responsible in making sure that we practice Social and Physical Distancing
Outdoor Visitation
To promote quality living for our residents even during a pandemic we are balancing their need for social interaction to mitigate social isolation and loneliness but still maintain a high level of safety for their health so we have implemented Limted and Pre- arranged Outdoor Visits.
Patio Visits
We have strategically placed our Visitation Area in the Outdoor Patio to promote a Safe Environment as at the same time giving our residents a bit of sunshine happiness!!!
Hand Hygiene
Hand Hygiene is implemented all throughout the facility especially in High Touch Areas.
Covid-19 Guidelines and Resources
Outdoor Visitation
To promote quality living for our residents even during a pandemic we are balancing their need for social interaction to mitigate social isolation and loneliness but still maintain a high level of safety for their health so we have implemented Limted and Pre- arranged Outdoor Visits.
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