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LONG TERM CARE RESOURCES

THE GRAY VINE
AUGUST 2023 EDITION

Caregiver

At The Allen Gray Continuing Care Centre, we strive to provide our residents with the best possible care and a comfortable lifestyle. Our facility is committed to promoting the physical, emotional, and social well-being of each of our residents and their families.

We are proud to offer a quarterly newsletter which provides updates about our long term care program. Our newsletter allows our residents and their families to stay informed about what’s happening at The Allen Gray Continuing Care Centre. With the latest news, events, and activities, they can be sure to get the most out of their stay.

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2023 Quality Family Survey

At The Allen Gray Continuing Care Centre, we are committed to delivering the highest quality Long Term Care services in the industry.

As part of our ongoing effort to improve our services, we will be conducting a 2023 Quality Family Survey to gather feedback from our resident's loved ones. We are dedicated to providing compassionate care that meets the needs of every individual in our care.

To Participate please download the 2023 Quality Form and upon completion, respondents can submit the completed form  at the Main Reception Area. 

Deadline of submission is on October 4,2023

We appreciate your
 participation.

Image by Scott Graham

THE LEGISLATIVE ASSEMBLY OF ALBERTA BILL 22 RESIDENT AND FAMILY COUNCILS ACT

The Legislative Assembly of Alberta Bill 22, also known as the Resident and Family Councils Act, represents a significant step in promoting transparency,

accountability, and resident-centered care within long-term care facilities in Alberta.

 

Enacted to address concerns about the well-being and rights of residents, particularly in the context of nursing homes and assisted living centers, this legislation emphasizes the establishment and empowerment of resident and family councils. These councils serve as vital forums where residents and their families can voice their opinions, raise concerns, and actively participate in shaping the policies and practices that affect their daily lives.

 

By granting these councils a formal role in decision-making processes and ensuring that their input is genuinely considered, Bill 22 aims to foster a culture of collaboration, respect, and responsiveness within care facilities. The legislation underscores the government's commitment to enhancing the quality of life for vulnerable individuals while reinforcing the importance of open communication and collective involvement in the management of long-term care environments.

Image by Kenny Eliason

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CONFLICT RESOLUTION PROCESS

The Allen Gray Continuing Care Centre strives to collaborate with our Resident's family members as partners in care in a transparent and inclusive manner. 

 

Our Safe Visitation Policy was created after an extensive survey from families and taking into account the risk profile of our facility.

We have designed a progressive  4- step conflict resolution mechanism in the event of a disagreement between a family member and the Allen Gray Continuing Care Centre about the program, its administration, or its compliance. To ensure that all issues are resolved in a timely manner, the procedure must be followed.

Please note that initiation of a Concern Resolution should start by bringing the concern to the  attention of the Care Manager of the Resident's assigned nursing floor.

 

Family Concerns Contact information upda

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Our Concerns Resolution Process 

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